Exploring Organizational Justice on Employees’ Commitment through the Mediating Role of Soft Skills: A Case of the Banking Sector in the Eastern Zone of Afghanistan

Abstract

This study focuses on the banking sector of the Eastern Zone of Afghanistan regarding the influence of organizational justice and employee commitment on the banking sector, especially the mediation role of soft skills. The author, through Social Exchange and Emotional Intelligence Theory, attempts to justify_ how the employee demonstrates justice and how the emotional and interpersonal skills responses are committed to the organization through the 느. Organizational justice is understood through the relations of distributive, procedural, interactional, and informational justice, and soft skills, in this study, are defined as communication, collaboration, and problem-solving. The author chose the quantitative, cross-sectional, and primary data collection research method. The author conducted the study using a structured questionnaire on a sample of 200 workers in the public and private banking sectors. The study achieved a 100 percent response rate, which enhances the findings' dependability. Then, the author used SPSS to analyze data and also used it to establish the indirect effect of organizational justice on employee commitment through soft skills. The impact of organizational justice and employee commitment. Soft skills do act as significant mediators as organizational practices regarded as fair enhance problem-solving and interpersonal skills that convert perceptions of fairness into affective, continuance, and normative commitment. Essentially, organizational justice cultivates employee commitment, but only when the employee possesses soft skills.  This study is one of the few, if not the only, studies that have attempted to integrate emotional intelligence and organizational justice, especially in a banking context. Given the findings, it appears that banking institutions need to align policies promoting fairness in organizational practices with strategies aimed at enhancing employees’ soft skills, in order to bolster employee commitment and sustain the organization.