Refund Policy

  1. Refund Eligibility:

    • Refunds will only be considered under the following circumstances:
      • Duplicate Payment: If you have accidentally made duplicate payments for the same subscription or service, we will refund the additional amount.
      • Technical Issues: If you experience technical issues preventing access to the journal content or services, and we are unable to resolve the problem within a reasonable time frame.
      • Unavailability of Content: In case the content you subscribed to becomes permanently unavailable.

  2. Refund Requests:

    • To request a refund, please contact our customer support team at [provide contact details] within 30 days of the issue or the date of the transaction.
    • Clearly state the reason for your refund request and provide relevant details, such as transaction ID, date of purchase, and any supporting documentation.

  3. Refund Process:

    • Refund requests will be reviewed within 10 business days of receiving all necessary information.
    • If your request is approved, the refund will be issued to the original payment method used for the purchase.
    • Refunds may take up to 14 business days to reflect in your account.

  4. Subscription Cancellations:

    • Subscribers may cancel their subscription at any time, but refunds for the remaining unused portion of the subscription will not be provided.

  5. No Refund Policy for Digital Content:

    • Due to the nature of digital content, once it has been accessed or downloaded, we do not offer refunds. Please ensure that you are satisfied with your purchase before accessing or downloading any content.

  6. Changes to the Refund Policy:

    • We reserve the right to modify or update this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.