Unmasking Supervisory Abuse: A Structural Examination of Emotional Exhaustion, Work-Life Balance, and Employee Performance in Southern KP’s Banking Sector

Abstract

The current research work tries to investigate abusive supervision (ABS), emotional exhaustion (EE) and work-life balance (WLB) influence employee performance (EMP) in commercial banking workers in southern districts of Khyber Pakhtunkhwa, Pakistan. Convenience and simple random sampling were used to obtain a sample of 300 employees who will provide adequate representation among the key banks in the region. Each construct was measured with the help of the validated scales, and the data were analyzed with the help of the correlation and regression methods. The descriptive statistics revealed that work life balance, employee performance and emotional exhaustion had moderate scores. The correlation findings indicated that there is a positive relationship between abusive supervision and emotional exhaustion and negative relationship between abusive supervision and work life balance and employee performance. Regression analysis also indicated that an appreciable percent of the variation in the performance of employees is explained by ABS, EE, and WLB, and work-life balance came out as the strongest predictor. The results emphasize the harmful role of the abusive supervisory behavior that contributes to the level of emotional stress and destabilizes the employees in terms of work-life balance, thus, lowering the level of performance. The paper highlights the importance of organizations enhancing leadership practices, supportive work environments, and employee wellbeing as a way of increasing workforce productivity. Conclusions, constraints, and research directions are mentioned.